Navigating Challenging Conversations

Course outline:

_{This course is designed to equip learners with the confidence, skills, and mindset needed to navigate challenging conversations effectively. Whether the difficulty is due to inexperience, emotional pressure, or complex interactions participants will gain practical strategies to prepare for, manage, and reflect on these interactions to enhance confidence and improve empathy.}

_{Learning Objectives} 

• _{Recognise what makes conversations challenging and adopt a positive mindset}
• _{Implement strategies to plan effectively for a range of challenging conversations you may encounter}
• _{Identify how emotional intelligence through empathy and active listening can shape a conversation}
• _{Evaluate your level of assertiveness and apply strategies to reach a level that will benefit your daily interactions}
• _{Use conflict management techniques.}

CPD Hours: 2