Dealing with Difficult Situations with Colleagues and Clients

Suitable for: ALL team members who would like to become more able at framing challenging conversations in a structured and effective way. By doing so, they will achieve their purpose in getting the desired message across without damaging relationships.

Key content:

  • what makes ‘difficult’ conversations difficult?
  • different character types and how we can flex our discussion styles to suit the situation
  • how to prepare for difficult conversations
  • how to handle difficult conversations assertively, empathetically and professionally
  • the Mercia Difficult Conversations framework
CPD Course
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Flexible solutions

We offer a range of solutions to meet your training needs. To discuss your memberships or bespoke packages needs contact us on 0330 058 7141 or email us.


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