Being an effective manager in the modern practice
This conference provides an opportunity for managers to develop their current skill set and focus their attention on the non-technical aspects of their role. It will cover specific techniques to support them in managing themselves, their teams and their clients more effectively.
Mercia's Managers' Conference is a must-attend event for any manager wanting to improve their managerial and leadership skills.
Through this one-day virtual conference, you will get practical advice about managing and leading your team. Hear from experts on how you can add value to your employees and working environment.
David Norris, Mercia Group Ltd
The role of manager is a hugely challenging one that requires a number of significant skills. There are competing demands of the team, professional standards and the commercial pressures from clients.
In this short session we will look at some of the key things that a manager should work on in order to get the best out of their team, keep the clients happy and still make a sensible profit!
Louise Conner, Mercia Group Ltd
Planning is vital to the success of a team. It promotes transparency and shared accountability for performance improvement across the organisation and helps inform future policy and planning strategies. Monitoring performance ensures successful delivery of the plans and that team members receive full support throughout.
• Key objectives to improve ability and monitor team performance
• Keeping yourself in the loop
• Monitoring team performance
• Developing your team
• Performance management
• Employee engagement
• Ongoing Coaching
David Norris, Mercia Group Ltd
The 2023 season could be difficult with costs rising due to inflationary pressures, and client demands ever increasing. To combat the negative impact of these factors, the firm needs to plan well and ensure they are prepared to engage with clients about the impact on fees.
This session will look at the following areas to help senior staff develop a suitable approach to upcoming engagements and client meetings.
Sales techniques that can be useful in negotiations
Malcolm Kodia, Velocity Training
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict.
90% of the difference between outstanding and average Leaders was linked to Emotional Intelligence (EI).
In this short session we will look at some of the key areas when communicating with Emotional Intelligence, listed below:
Emotional Intelligence Framework
The range of benefits from focusing on emotional intelligence include:
Louise Dunford, LD Consultancy Ltd
This will be a fast paced introduction to some key concepts for those managing people in organisations, with reference to sources of further information on each topic.
Louise Conner, Mercia Group Ltd
Hybrid and remote working have become the new norm, studies show that hybrid workers were the most productive albeit marginally, with remote and office workers following close behind. Now more than ever its important that managers are evolving and adapting their management styles to ensure the continued effectiveness and productivity of their team.
• Working as part of a dispersed team
• Supporting hybrid working
• Essential communication skills
• Health & Safety considerations
• Understanding each other’s perspective
• Effective meeting platforms
Louise is our Management and Skills Trainer and Consultant and is the newest member of the Mercia technical services team.
She has worked in the financial services industry for twenty-two years, eighteen of which have been within the Learning and Development arena.
This experience has allowed Louise to perfect her motivational coaching model, to consistently achieve excellent results.
Louise is a highly motivated individual who likes to challenge herself by completing obstacle course racing, which as well as keeping her fit allows her to raise money for charity.
David is the Head of Audit & Accounts and Compliance.
He joined SWAT UK in 2000 as an audit lecturer and reviewer, having qualified as a Chartered Accountant with South West firm Thomas Westcott. In 2014, David was appointed to the board of SWAT UK as Training Director and then moved to the board of Mercia when the companies merged in 2016. He moved to his current role in 2021.
David is responsible for the technical quality of Mercia’s Audit & Accounts and Compliance Reviews, Technical Queries and Manuals, with a remit to ensure they are also practical and relevant to firms of all sizes. David also retains a lot of client contact and performs a large number of lectures and review visits, throughout the country and online.
Malcolm has worked with many organisations across diverse markets, in both the government and public sector, Defence, MOD, Bank of England, Fire and Rescue, Police Forces, NHS, Local Authorities, Rail as well as the Food and Construction areas and well-known Car Manufacturers.
With over 27 years training experience, mainly in the corporate environment, Malcolm’s style of training is fun yet professional, always ensuring that the learning process is easy to follow for all levels of delegates.
As an experienced consultant, presenter and trainer for 27 years, he has worked extensively in the field of Sales Training, Customer Service, Emotional Intelligence, Mental Health Awareness in the workplace, Dealing with difficult people, Train the Trainer, Supervisory skills, Leadership skills, High impact presentation skills, Interpersonal skills, Personal effectiveness, Anger and stress management, Negotiating skills, Time management, Communication skills, Team building, Dealing with difficult people and many more.
Malcolm also provides training in many areas of IT (Microsoft).
Louise has since 1987 been continuously involved in training and consultancy, both for professional firms and for commercial organisations. Until recently she also worked as an associate senior lecturer at the University of Portsmouth where she was mainly engaged on postgraduate teaching on the MBA, MA Personnel Management and MA Business Law, and she retains an active relationship with the University, having taught on their IPD courses in Grand Cayman and Guernsey. Louise specialises mainly in aspects of practical employment law, company law and on professional negligence, and has published widely in leading academic and professional journals.
Want to find out more about Mercia conferences?
Mercia hosts a wide selection of conferences every year covering numerous topics.
Get in touch with us to find out more information.