Professional Skills - Making the Right Start with Colleagues and Clients
It is vital when starting work that people are aware of the importance of projecting the right image both in the office and when dealing with clients. This course introduces the principles of good communication both when dealing with people face to face and on the telephone.
The course will cover:
- Presenting a professional image to both colleagues and clients
- Importance of good communication skills
- Body language basics
- Telephone tips
This course will be highly interactive, comprising a mixture of group discussions, exercises and role-plays.
Who should take the course
This course is aimed at junior staff in their first year working in a professional environment. It is suitable for both technical and support staff at this level.
We offer a range of solutions to meet your training needs. To discuss your memberships or bespoke packages needs contact us on 0330 058 7141 or email us.