Course VI Part 1 (Personal Skills)
To provide the skills that audit staff will need as they progress post-qualification. This course focuses on skills needed when dealing with clients, whether on audit or performing other types of assignment.
Time On-site: building rapport, planning the week, getting answers to queries management techniques, Preparing for client meetings, Communication recap, Body language, Building rapport, Phone calls: when and what to cover, Time management using Outlook, Emails: structure, tone and general rules
This course is considered to be optional extra, for students who have completed the Advanced Level and are now taking responsibility for dealing with smaller assignments from start to finish.
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