COVID19: Update

Although we are currently unable to provide a physical presence, rest assured that we are still open and continue to adapt our business services and products to ensure we provide you with an excellent service. If you have any queries please contact us via your preferred way. We have created a dedicated webpage where you will find a number of free resources, updated regularly, and more information of relevant services to help you during this period.

To find out more please CLICK HERE.

Help for your business

Working at home brings a number of challenges that individuals and firms need to deal with. To provide help and ideas in this time, we have created an information page and will continue to build on it in the future. In particular, our management training team are working on exciting material to ensure teams are working effectively.

For more information on ways we can help firms remotely, please CLICK HERE.

Mercia face-to-face courses

To ensure that firms continue to receive high quality, interactive training in the current situation, all Mercia public face-to-face courses are being run in virtual classrooms until further notice. 

Our new Mercia Live Autumn programme includes some new topic areas and the introduction of one hour key point updates that will run early morning and late evening to help you with work life balance during these challenging times. Make sure to check your joining instructions as your course dates may have changed. If you cannot make the proposed date or an alternative Live date, we will offer you a recorded online equivalent from our extensive online training library. However, if the live or recorded options do not work for you, until further notice our 14-day cancellation policy will be waived and course credits reinstated to your credit bank. 

Keep a look out for your 2021 training programme with a full Mercia Live programme, over 200 on-demand recordings and we hope to return to venues from 1 May 2021. Mercia will continue to monitor the government guidance closely and we will keep you updated with any changes.

Our in-house courses have been running very successfully in virtual classrooms over the past few months and are likely to remain in that format until at least the end of the year. For any clients with an inhouse course scheduled, we will be in contact to discuss practicalities and share log in details.

The initial feedback from delegates on the virtual classrooms has been amazing and they are confirming a great connection to the lecturer and ability to interact, even if we are all stuck at home! Please continue to provide your feedback as it is greatly appreciated and allows us to continue to make improvements to our Mercia Live courses. For example, following your feedback, for most courses you can now access your course notes via joining instructions 7 days prior to the course date.

For the latest information on our virtual classrooms, please CLICK HERE.

File reviews and consultancy

Where a firm has an onsite review scheduled in, we will contact you to discuss the ways we can undertake the review remotely. Clearly firms are busy adjusting to the new reality, but compliance matters cannot be put on hold and Mercia help in a variety of ways.

All of our consultants are familiar with ways of sharing documents securely, accessing desktops remotely and dealing with information sent in the post! So, however you need to operate at this time, we can help.

There may also be questions that arise on individual clients and our Technical Query line remains open so firms can receive quick answers on specific cases.

For more information on ways we can help firms remotely, please CLICK HERE.