Meet the team

We have experienced lecturers and technical consultants, a dedicated administration team and an innovative design and marketing support team. And all these teams wouldn't be able to function without our small but valuable accounts and IT teams.

Directors

Victoria Kelly

Managing Director

Brendan Howard

Managing Director (Ireland)

Amir Hussain

Sales & Marketing Director

Emily Ellison

Technical Services Director

Lynn Radose

Product Director

Tony Howell

Client Success & Operations Director

Technical Services

Emily Ellison

Technical Services Director

Louise Conner

Management & Skills Trainer

Helen M. Knight

Tax Content Writer and Presenter

James Hurst

Technical Lecturer & Consultant

Mark Morton

Technical Lecturer & Consultant

Norman Allison

Technical Lecturer & Consultant

Pat Nown

Technical Lecturer & Consultant

Stephanie Cartledge

Tax Trainer & Consultant

Jenny Faulkner

Head of Audit, Accounting and Compliance

Lee Eagling

A&A and Compliance Senior Manager

Emily Edwards

Technical Consultant

Gavin Leake

Technical Lecturer & Consultant

Gemma Archer

Technical Lecturer & Consultant

Jo Parker

Technical Lecturer & Consultant

Kathryn Burns

Technical Lecturer & Consultant

Liaqat Mir

Technical Lecturer & Consultant

Phil Frost

Technical Lecturer & Consultant

Alun Edwards

A&A and Compliance Senior Manager

Cathy French

Technical Lecturer & Consultant

Claire Searle

Technical Lecturer & Consultant

Jonathan Eddy

Technical Lecturer & Consultant

Jonathan McGee

Technical Lecturer & Consultant

Matthew Messruther

Technical Consultant

Sardul Kafle

Technical Lecturer & Consultant

Andy Holton

A&A and Compliance Senior Manager

Aamar Hussain

Technical Consultant/Author

Chris Turner

Technical Consultant/ Author (Audit)

Jo Gregory

Technical Consultant/ Author (Audit)

Liz Hill

Manuals/CMS Executive

Nicola Groves

A&A and Compliance Senior Manager

Danielle Finch

Technical Lecturer & Consultant

Natalie Curran

Technical Lecturer & Consultant

Sally Hutchings

Technical Lecturer & Consultant

Client Success & Operations

Tony Howell

Client Success & Operations Director

Michelle Syson

Head of Client Success & Operations Performance

Tracey Winters

Marketing Services Operations Manager

Sarah Maguire

Marketing Services Senior Advisor

Charlotte Westaway

Marketing Services Advisor

Marie Hunt

Marketing Services Advisor

Tanya Steenson

Marketing Services Advisor

Natalie Bliss

Head of Course Operations & Client Relationships

John Ellis

Student Services Manager

Asha Matyja-Zal

Student Monitoring Coordinator

Georgia Robertson

Event Operations Manager

Sarah-Jane Rossi

Event Operations Executive

Alice Milne

Client Relationship Manager

Leigh Cullen

Client Relationship Manager

Sara Collins

Client Relationship Executive

Danielle Trelfa

In-House & Consultancy Operations Manager

Jess Perritt

In-House & Consultancy Executive

Keira White

In-House & Consultancy Executive

Lucy Smith

In-House & Consultancy Executive

Kirsty Holdcroft

In-House & Consultancy Lead Executive

Amanda De-Gol

Operations Support Team

Ana Magalhães

In-House & Consultancy Administrator

Sue Jobling

In-House & Consultancy Administrator

Dale Palmer

Course Operations Manager

John Johnston

Course Production Executive

Jayne West

Course Production Administrator

Sam Kelsey

Digital Training Executive

Carol Quew

Digital Training Coordinator

Jane Purple

Digital Training Administrator

Eleanor Magnor

Course Operations Executive

Rebecca Booth

Course Operations Executive

Heena Chauhan

Course Operations Coordinator

Victoria Philpott

Course Operations Coordinator

Emer Freeman

Operations Support Team

Michele Trickett

Course Operations Administrator

Jill Hammond

Operations Support Team

Alice Gunn

Customer Service Operations Manager

Andrew Gray

Customer Service Systems Advisor

Jade Rice

Customer Service Executive

Anna-Maria Hamvas-Berdanne

Customer Service Administrator

Bethany King

Customer Service Administrator

Judith Carey

Customer Service Administrator

Lisa Burrows

Customer Service Administrator

Phoebe Robinson

Customer Service Administrator

Robert Porter

Customer Service Administrator

Sales and Marketing

Amir Hussain

Sales & Marketing Director

Alistair McGiffen

Head of Sales

Hannah Howe

Senior Key Account Manager

Marion Goddard

Key Account Manager

Colette Simpson

Field Account Manager

Danny Kiernan

Field Account Manager

Jennifer Patrick

Field Account Manager

Samuel Hill

Field Account Manager

Liam Orviss

TeleSales Manager

Claire Bennett

Account Executive

Dominic Hynard

Account Executive

Paul Hollis

Account Executive

Nicola Hudson

Business Development Executive

Roy Daniel

Business Development Executive

Sash Bandaranayake

Business Development Executive

Pete McGrath

Head of Marketing

Polly Jones

Content Marketing Manager

Ashleigh Cullen

Digital Marketing Executive

Helen Lee

Digital Marketing Executive

Hollie Hemsworth

Digital Marketing Executive

James Heywood

SEO Specialist

Rebecca Thompson

Marketing Operations Specialist

Product

Lynn Radose

Product Director

Dale Hawkins

Digital Platforms and Innovations Manager

Jamie Fenton

Digital Learning Designer

Olivia Macron

Digital Learning Developer

Jo Daly

Digital Content Developer

Kay Sanders

Product Manager - Training and Marketing Services

Bethany Howe

Copywriter

Tim Evershed

Copywriter

Clare Litchfield

Graphic Design Team Manager

Jimmy Atter

Multimedia Graphic Designer

Nilesh Parmar

Multimedia Graphic Designer

Melanie Johnson

Graphic Designer

Our Support Teams

Debbie Blake

Personal Assistant

Adam Fitzjohn

Data and Reporting Manager

Tracey King

Divisional Financial Controller

Aadil Ghumra

Management Accountant

Bali Brar

Senior Management Accountant

Marie Paterson

Accounts Executive

Helen Loomes

Accounts Administrator

You're too kind

Really impressed with the content of the course and the delivery.

Samuel Graham
Acuity Professional

Mercia have carried out our annual compliance review since self-review was introduced by ICAI as it was then known. They provide us with the objective assessment we wanted from the outset with timely and constructive comment when it is merited. We are confident that by meeting their exacting standards we will be well placed when our compliance visit comes again! Equally important to us is the ongoing support which is readily available when those tricky issues arise. For a professional, constructive and consistent compliance service we can recommend Mercia.

Peter Kelly
MTS Chartered Accounts

I enjoyed attending the course in this way. The speaker was very good and kept my attention for the whole course.

Sarah Devlin FCA
Sum It Accounts Ltd