Meet the team

We have experienced lecturers and technical consultants, a dedicated administration team and an innovative design and marketing support team. And all these teams wouldn't be able to function without our small but valuable accounts and IT teams.


Nicola Hurley

Managing Director

Emily Ellison

Training and Education Director

Wayne Watson

Business Operations Director

Brendan Howard

Managing Director (Ireland)

Sharon Cooke


David Norris

Support Products & Services Director

Andrew Turner

Commercial Director

Technical Team

Andrew Paul

David Southern

Ian Pickering

Jenny Faulkner

Head of Publications – Assurance and Financial Reporting

Andy Holton

Head of Publications - Compliance

Jeremy Williams

Phil Frost

Jonathan Eddy

Senior Technical Consultant

Sally Hutchings

Jonathan McGee

Kathryn Burns

Mark Morton

Head of Tax

Norman Allison

Pat Nown

Phil Williams

Michael Siviter

Head of Management Training

John Sharkey

Kaye Davis

Emma Gilbert‑Smith

Shan Hughes

Lee Eagling

Phil Brabin

Liaqat Mir

Sarah Felstead

Clare Searle

Alun Edwards

Jo Parker

Technical Consultant

Cathy French

Technical Consultant

Jo Gregory

Technical Consultant

Debra Lowndes

Gemma Archer

Technical Consultant

Chris Turner

Technical Author

Train Services Team

Hannah Howe

Head of In-House Training

Michelle Bruce

Head of Live Training

Kay Sanders

Head of On-Demand Training

Mark Taft

Business Development Manager - Quorum

Ruth Atterbury

Conference Manager

Alice Gunn

Courses Manager

Dale Palmer

Training Executive

Jem Parr

Training Executive

Eleanor Magnor

Training Executive

Leigh Cullen

Training Executive

John Johnston

Training & Technical Media Resources Executive

Sarah Backhurst

Digital Training Development Executive

Sarah Perry

Courses Coordinator

Georgia Robertson

Courses Coordinator

Carol Quew

Courses Coordinator

Sam Kelsey

Courses Coordinator

Alice Milne

Training Events Administrator

Ashleigh Cullen

Training Events Administrator

Jane Purple

Online Events Adviser

Jayne West

Typist/Client Care Administrator

Jill Hammond

Training Events Administrator

Zoe Pallett

Training Events Administrator

Carlyn Triscott

Training Administrator

Nicola Hudson

Training Administrator

Emer Freeman

Courses Enrolments Processor

Keira White

Training Administrator

Jo Daly


Beth Coates

Receptionist and Administrator Support

Amanda Lindley

Training Team Administrator

Promote Services Team

Sharon Maguire

Marketing Support Manager

Richard Liggins

Promote Operations and Design Manager

Dave Goodyear

Head of Client Marketing Innovation

Sarah Maguire

Senior Client Adviser

Marie Hunt

Client Adviser

Hollie Hemsworth

Client Adviser

Claire Hill

Client Adviser

Hannah Muirhead

Client Adviser

Rebecca Thompson

Client Billing Adviser

Jimmy Atter

Graphic Designer

Nilesh Parmar

Graphic Designer

Clare Litchfield

Graphic Designer

Melanie Johnson

Graphic Designer

Support Services Team

Dawn Hollies

Regional Coordinator

Karina Johnston

Technical Support Executive

Nisha Lalani

Client Services Administrator

Antonia Edie

Operations Manager

Kate Searl

Operations Supervisor

Danielle Boa

Regional Coordinator

Kate May

Regional Coordinator

Helen Folland

Regional Coordinator

Lucy Smith

Team Administrator

Our Support Team

David Hirst

Business Technology Development Manager

Matthew Dawson

Creative Developer

Doris Vargas

Systems Analyst

Tecwyn Hughes

Database Co-ordinator

James Folland

Lead Business Systems Analyst

Tyler Symons

Business Technology & Website Support Assistant

Helen Loomes

Accounts Administrator

Marie Paterson

Accounts Executive

Rosemary Sykes

Accounts Executive

Mary Forryan

Database Administrator

Ireland Team

Brendan Howard

Managing Director (Ireland)

Kathryn Burns

Jonathan McGee

Tracey Winters

Sales and Marketing

Suzanne Tanser

Head of Sales

Alistair McGiffen

Regional Account Manager

Samuel Hill

Regional Account Manager

Lee Hadwin

Regional Account Manager

Dominic Hynard

Senior Telephone Account Executive

Monique Cherry

Telephone Account Executive

Lewis Marriott

Sales & Marketing Support Administrator

Polly Jones

Content Marketing Manager

Charlotte Butcher

Marketing Executive

Helen Lee

Marketing Executive

Bryon Forbes

Marketing Executive

Tim Evershed


Bethany Howe

Assistant Editor

Graduate Recruitment

John Ellis

London Regional Manager

Asha Matyja-Zal

Student Monitoring Co-ordinator

Kady-Ann Mingoes

Graduate Recruiter

You're too kind

I enjoyed attending the course in this way. The speaker was very good and kept my attention for the whole course.

Sarah Devlin FCA
Sum It Accounts Ltd

I thought the format of doing the course via Zoom worked very well - I think the fact you can see the speakers slides/webcams as they spoke was really good, I almost preferred this style of course to a face to face one! Thank you very much - very informative and useful.

Alice Markham
J R Watson

Mercia have carried out our annual compliance review since self-review was introduced by ICAI as it was then known. They provide us with the objective assessment we wanted from the outset with timely and constructive comment when it is merited. We are confident that by meeting their exacting standards we will be well placed when our compliance visit comes again! Equally important to us is the ongoing support which is readily available when those tricky issues arise. For a professional, constructive and consistent compliance service we can recommend Mercia.

Peter Kelly
MTS Chartered Accounts