Professional Skills- Making the Right Start with Colleagues and Clients
It is vital when starting work that people are aware of the importance of projecting the right image both in the office and when dealing with clients. This course introduces the principles of good communication both when dealing with people face to face and on the telephone.
The course will cover:
- Presenting a professional image to both colleagues and clients
- Importance of good communication skills
- Body language basics
- Telephone tips
This course will be highly interactive, comprising a mixture of group discussions, exercises and role-plays.
Who should take the course
This course is aimed at junior staff in their first year working in a professional environment. It is suitable for both technical and support staff at this level.
New credit option for 2019
Our training courses credits could provide a more flexible payment option. Call 0116 258 1200 to find out more or visit our credits page.