Course Operations Coordinator

You are a practical, unflappable individual with good customer service and administration experience who is looking for a step into the world of corporate events management.

Job Role: Course Operations Coordinator

Location: Leicester

Salary:  £20,500 - £23,000


Why do we want you?

You are a practical, unflappable individual with good customer service and administration experience who is looking for a step into the world of corporate events management.  

You handle everything with a smile and you aren't afraid of rolling your sleeves up to do what is necessary to make the event a success. 

In this high profile administrator job role you will be part of an administrative team who are the ones that make it all happen. Our events are high profile conferences and training events delivered via face to face, on-demand recording or virtual via Zoom and you will be responsible for all elements required to ensure they run efficiently.

If this sounds like something that will make you jump out of bed in the morning, why not read on and submit an application to see where it takes you?


A bit about us:

Mercia Group is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide.

It is a key part of Wilmington plc, an FTSE listed business that owns a unique and powerful combination of compliance solutions across Information & Data and Training & Education. The core purpose of all of Wilmington’s brands is to help our customers to the right business in the right way.

We know how critical our employees are to us achieving success, so we make sure we recruit great people to help us to maintain the trust of our customers and develop new, innovative products.


Main Purpose of Role

You will be part of a team that focuses on the organisation and planning of our events. You will work alongside others to deal with any issues that arise and ensure that all events are a success. You will also be integral in ensuring all communications are sent as required to our external support network.


  • Responsibility for administration and running of accountancy and tax course programmes, for a portfolio of both individual firms and national events
  • Assisting with the planning and organising of various courses, conferences, events and online training. This involves coordinating venues, speakers, dates and communications to clients
  • Reviewing processes and procedures to continually improve
  • Delivering a key contribution to the development of the business and ensuring that Mercia’s training is always of the highest quality.


Skills and Experience Required

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

You will also need;

  • You must be able to work on your initiative
  • A strong team member who can support others with tasks
  • You must demonstrate that you can work in a face-paced environment
  • Be able to communicate efficiently with clients and external suppliers, including dealing withdifficult conversations
  • An exceptionally strong planner who can prove they can multi-task


You need to be the kind of person who…

  • Has strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills
  • Has strong ICT skills and has had exposure to different systems
  • Has the ability to negotiate with others and seek resolutions
  • Can demonstrate excellent interpersonal skills with the ability to work with minimal supervision. This is important asthe teamwork in a hybrid office/home environment
  • Can demonstrate that they are organised and able to plan independently
  • Loves to learn – both knowledge and skills
  • Is a creative question-asker and a solution-finder
  • Is able to work in a fast paced, fun and progressive environment
  • Enjoys a challenge – we work hard, and it can be a steep learning curve
Apply Here